Support
Frequently asked questions
Straight answers about pricing, delivery, payment and warranty. If your question is not here, email contact@rivolift.com or call +1 (650) 446-4547.
Are your prices in US dollars, and do they include tax?
All prices on this site are shown in US dollars (USD) and exclude sales tax. Any applicable sales tax is shown separately before payment, based on your delivery address.
Where do your products ship from?
Delivery is arranged per order. Because equipment is large and often ships by freight, we confirm the dispatch point, the carrier and the estimated delivery window with you before any payment is taken. Tell us your ZIP code and site access and we will confirm the details for the exact machine you want.
How much is shipping?
Shipping charges depend on the machine, its weight and your delivery location, and are quoted individually. We do not add unconfirmed shipping charges to an order: the charge is agreed with you before you pay.
What equipment do I need to receive a lift?
Most lifts and large machines arrive on a freight truck and need a forklift, tractor or loading dock to unload. If you do not have unloading equipment, tell us in advance and we will arrange an alternative such as a terminal pickup.
Can I pay by card on this site?
Not yet. Card payments are not activated on this store, so no payment can be taken online and no card details are collected here. Until payment is activated, contact us to arrange payment and delivery.
What warranty comes with the equipment?
Equipment is covered by the warranty terms supplied by its manufacturer. The warranty terms for each item are included with the product documentation. Warranty claims are handled on the manufacturer’s conditions.
Can I return an item?
Return and refund terms for this store are being finalised and will be published here before launch. Until they are published, ask us about returns before you order and we will tell you exactly what applies to the machine you are considering. Nothing on this site limits your rights under applicable law.
How do I check the status of my order?
Use the order tracking page with your order number and the email address you used at checkout. If the status has not moved, email us and we will check with the carrier.
Do you sell used or refurbished equipment?
The catalogue lists new equipment from manufacturers and suppliers. Condition is stated as New on each product page.
Where does the product information come from?
Descriptions, capacities and specifications come from the manufacturer’s own documentation supplied with each item. Where a manufacturer’s document states a requirement such as voltage or ceiling height, we show it on the product page.
Can you help me choose between two machines?
Yes. Send us your ceiling height, bay width, floor type and the heaviest vehicle you service, and we will tell you which model fits and which does not.
Still deciding?
Tell us what you are lifting or repairing and we will point you at the right equipment.