1. 30-day returns
You can return most items within 30 days of delivery for a refund, as long as the item is:
- unused and not installed (not bolted down, wired or filled with hydraulic oil);
- complete, with all parts, hardware, manuals and accessories;
- in its original packaging or crating, so it can be shipped safely.
2. How to start a return
- Email contact@rivolift.com with your order number (it starts with RL-), the item and the reason for the return, within 30 days of delivery.
- We reply within 2 business days with a Return Authorization (RA) number and the return address. Items sent back without an RA number may be refused.
- Pack the item securely in its original packaging and arrange the freight pickup. We can arrange the pickup for you and tell you the cost before it is booked.
3. Return shipping costs
- Change of mind or ordered the wrong item: you pay the return freight. A restocking fee of 15% of the item price may apply to cover inspection and repackaging.
- Item arrived damaged, defective or not as ordered: we pay the return freight and no restocking fee applies. We send a replacement or give you a full refund, as you prefer.
4. Refunds
We inspect returned items within 5 business days of receiving them. Approved refunds are issued to your original payment method. Your bank may take 5–10 business days to show the credit.
5. Damaged in transit
Please inspect the shipment before signing for it. If the crate or the item is visibly damaged, note it on the delivery receipt (bill of lading), take photos, and email us within 48 hours of delivery. We handle the claim with the carrier and arrange a replacement or refund.
6. Items that cannot be returned
- Items that have been installed, used or modified.
- Special-order or custom-configured items, if we told you before purchase that they are non-returnable.
- Items returned more than 30 days after delivery.
7. Cancellations
You can cancel an order free of charge before it ships by emailing contact@rivolift.com. We refund the full amount to your original payment method. After the order has shipped, the return terms above apply.
8. Warranty
Equipment is covered by its manufacturer’s warranty. Warranty claims follow the manufacturer’s terms, and we help you contact the manufacturer. Nothing in this policy limits your rights under applicable consumer protection law.
9. Contact
RivoLift, 3770 N Claremont Ave, Fresno, CA 93727, United States. Email contact@rivolift.com, phone +1 (650) 446-4547. Hours: Monday–Friday, 9 am–5 pm Pacific Time.