1. Where we ship
We ship to business and residential addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, US territories, PO boxes or APO/FPO addresses.
2. Shipping cost
Shipping is free on all orders delivered within the 48 contiguous states. The total shown at checkout is what you pay for the product and delivery, plus any sales tax shown before payment. We never add shipping charges after you order.
3. Delivery times
- Processing time: orders ship within 1–3 business days after payment (Monday to Friday, excluding US holidays).
- Transit time: small items and parts usually arrive in 3–7 business days. Lifts, tire changers, balancers and other large equipment travel by freight carrier and usually arrive in 5–10 business days.
- Delivery times are estimates. If an item will take longer, we email you before it ships, and you can cancel for a full refund.
4. How freight delivery works
- Large equipment is delivered curbside on a pallet or crate by a freight carrier. The driver does not bring items inside or install them.
- The carrier calls you to book a delivery appointment, so please give a phone number at checkout.
- Unloading: lifts can weigh several hundred to over 1,000 lbs. A truck with a liftgate is available on request at no extra cost. Please make sure you have help or equipment (forklift or pallet jack) to move the crate from the curb.
- Missed delivery: if the carrier cannot deliver at the booked appointment, it may charge a redelivery or storage fee. We tell you the amount before any such fee is charged.
5. Tracking
When your order ships, we email you the carrier name and tracking number. You can also check your order on the order tracking page.
6. Inspect on delivery
Check the shipment before signing. Note any visible damage on the delivery receipt and email us within 48 hours with photos (see our Returns & Refunds policy).
7. Questions
Email contact@rivolift.com or call +1 (650) 446-4547.